The Official ISP - Internet Service Provider thread

[Kin]

Your upload might be crappier too. I work from home with a VoIP phone. With the slower internet service, netflix works, but there's a distinct chop on my voice when I'm talking to people on my phone, they hear it, I don't. Only way to fix it was to upgrade my internet.

Admittedly, I don't use things like skype much but when I have I've gotten no complaints. 

I also downloaded a bunch of Green Lantern comics at 1.5mbps. You'd probably have to settle for 800 kbps.

Like I said, I download things pretty effin' fast. I can get up to 3 mbps or so on things like movies or tv shows which, I mean, I guess it would be neat if it were faster but not much.

However point taken. You're probably way more up on your Sinestros and your Kilowoggs than I am.

 

[bustaheims]

Like I said, I download things pretty effin' fast. I can get up to 3 mbps or so on things like movies or tv shows which, I mean, I guess it would be neat if it were faster but not much.

The upgrade in speed likely isn't worth the money to you then. I have one step up from you, and my download speeds for movies and such generally tops out around 5 mbps. You'll save a couple minutes here and there, but, that's about it.

 

[AvroArrow]

I used to use Distributel and got 18Mbps for $43 with no bandwidth cap.

Now, though, they offer  25 Mbps down/2 Mbps up for $52 with no bandwidth cap.

 

[Rick C.]

Phoned Rogers this morning.  They rearranged my cable/internet account a bit, dropped my monthly bill by $30, and doubled my internet bandwidth to 300.  Not bad!

They said it's a non-advertised price to keep their long-standing customers yada yada yada.  I had to speak to 3 different levels of client service to get it.

 

[seahawk]

Phoned Rogers this morning.  They rearranged my cable/internet account a bit, dropped my monthly bill by $30, and doubled my internet bandwidth to 300.  Not bad!

They said it's a non-advertised price to keep their long-standing customers yada yada yada.  I had to speak to 3 different levels of client service to get it.

3 seems odd. I would figure on service and then customer relations.

 

[bustaheims]

3 seems odd. I would figure on service and then customer relations.

Likely first wave/entry level, then management for that level and then retentions. That's how Rogers tends to do it. Sometimes you move on to a manager in retentions, as well.

 

[seahawk]

3 seems odd. I would figure on service and then customer relations.

Likely first wave/entry level, then management for that level and then retentions. That's how Rogers tends to do it. Sometimes you move on to a manager in retentions, as well.

The same management office covers all of customer care, including retention. I know because that's my current role.

 

[AvroArrow]

I find it crap that, with Rogers, you have to phone in to get deals like that.  If they're willing to offer these deals out, why not just DO IT in the first place?  Stop jerking your customers around...

 

[OldTimeHockey]

I find it crap that, with Rogers, you have to phone in to get deals like that.  If they're willing to offer these deals out, why not just DO IT in the first place?  Stop jerking your customers around...

They all do it. The deals aren't 'made available'..they're just a bit of room the sales people are given to keep you as a customer.

Think of it like when you bargain for a car. They don't all come with new car mats and an extra $2500 off, but the salesman may throw them in to try and sway you.

 

[Zee]

Phoned Rogers this morning.  They rearranged my cable/internet account a bit, dropped my monthly bill by $30, and doubled my internet bandwidth to 300.  Not bad!

They said it's a non-advertised price to keep their long-standing customers yada yada yada.  I had to speak to 3 different levels of client service to get it.

I called Rogers yesterday trying to get that 300GB cap increase, they wouldn't do it for me without INCREASING my price.  I finally got fed up after speaking to a few people and cancelled my Internet service.  Signed up with Teksavvy.  Same speed, more cap, lower price. 

 

[OldTimeHockey]

I wish we had the options in Sudbury that you guys have down there.

We basically have Bell, Eastlink and a few mom and pop options for our internet and Phone.

Bell's price's are ridiculous but I'm sure I'll be back to them one day. I still have my TV through them.

Eastlink is okay though their service drops quite often. If not for their unlimited usage rates, I'd be trying someone else out.

 

[hockeyfan1]

We have Rogers for everything -- mobile, web, and tv.

I get a discount for my smartphone ( 6GB @ $36.95) data only.  Used to be $25/month but because of a dispute concerning renewal / upgrades (my fault), Rogers charged $10 more.  Wasn't too pleased with the amount but accepted anyways.

We have Hi-Speed Internet Express (renting Modem) and Basic Cable Plus Combo for the t.v. part.  A family member, (in whose name the bill is), gets a (seniors) discount -- 30% total, as the bill always is at or around $102-$105.  The discount is valid for 6 months and renewable before expiration date & month (upon contacting customer service).


We don't have digital Cable as we don't really need it.  There's enough channels available as it is.  May change in the near future particularly if Rogers 'rearranges' it's channels availability package.  We'll see.

 

[Corvette14]

We have Shaw for our internet and they're ok but we had a couple outages last summer and they were slow to fix it - which is disappointing because it isn't cheap

 

[Derk]

We have Rogers for home phone and internet, and I have them for wireless. As for internet, we are on the 80GB express for 54.99, with 25 Mbps down, 2 Mbps up, which has generally met our needs. However, recently, our internet was dropping on a regular basis. After a tech visit, we upgraded to the enhanced home gateway modem, which seemed to end the problems. Two weeks ago, our internet dropped and was down for a little over a week. After a number of phone calls, a tech was scheduled for yesterday. Of course, the internet worked perfectly the night before AND during his visit - and then crashed again after he left. However, he did say that there have been a lot of problems in Guelph, and in our townhouse complex in particular.

Anyone else having problems with internet with Rogers lately?

 

[Zee]

Phoned Rogers this morning.  They rearranged my cable/internet account a bit, dropped my monthly bill by $30, and doubled my internet bandwidth to 300.  Not bad!

They said it's a non-advertised price to keep their long-standing customers yada yada yada.  I had to speak to 3 different levels of client service to get it.

I called Rogers yesterday trying to get that 300GB cap increase, they wouldn't do it for me without INCREASING my price.  I finally got fed up after speaking to a few people and cancelled my Internet service.  Signed up with Teksavvy.  Same speed, more cap, lower price.

Forgot to update, went live with Teksavvy on Feb 14th.  Didn't have any down-time at all, just unplugged my Rogers modem at 5pm and plugged in the Teksavvy modem and it worked.  Haven't had any issues since I went live with Teksavvy, tested speed on numerous occasions and always getting 35 down 3 up.  Very happy so far.

 

[hockeyfan1]

U.S. Federal Court upholds net neutrality rules:

http://www.cbc.ca/beta/news/technology/net-neutrality-fcc-1.3634874


...and how it can impact Canada for better and for worse:

http://www.cbc.ca/beta/news/technology/net-neutrality-changes-in-u-s-could-impact-canada-1.2831423