Did anyone else sign a 3 year contract recently? I signed two months ago, had to sign a 3 year deal to get the z10 for 49 dollars. Now the same phone is the same price, but for only a 2 year contract. I inquired with Telus Online Support if they were going to do anything for those two signed a 3 year deal recently, such as shorten their contracts to 2 years come december when the new rules officially become law. The guy basically told me, well you knew these changes were coming and chose to upgrade when you did. The people with 2 year contracts have to pay higher prices for the plans than people on 3 year contracts.
So basically the government puts in a law to help and protect consumers, and the phone companies just up the monthly costs to make up for it?
Ive been with Telus for over 10 years now, and I really dont think I will sign with them. Their customer service has really gone down hill. My phone was going through data at an alarming rate the second month I had my phone, ie using upwards for 30mb when I was at home, connected to wifi, and asleep, so I called in to inquire about it. I told the woman, I was well under my data last month, now all of a sudden my phone is using data much faster, and when I am connected to wifi, so I think its an issue with the phone. Her exact words were "Its not your phone, your plan isnt made for your new phone, you have to upgrade and get more data" to which I replied, it was fine last month, now all of a sudden is using data when it shouldnt be. She told me 3 more times I had to upgrade to a new plan, and after asking her if she would be playing for the extra data should I upgrade and then end up not using it because it was a phone issue, she put me through to a data person, who, while she hadent heard of the issue occurring, suggested I back up my phone and reload the operating system. I did this, and now the phone is fine, using only 20 or so mb of data/day.
When I first signed up with Telus they were amazing. Now, not so much.
